Siti Casino Terms & Conditions – The Complete Guide for Malaysian Players

In this Terms & Conditions document, the following words and phrases carry the meanings as defined below:

• "Siti Casino" or "Platform" refers to the siticasino.app website, mobile application, and all services provided under the Siti Casino brand.
• "Member" or "You" refers to any individual who has registered and holds a valid account at Siti Casino.
• "Account" refers to the individual account registered by a member to access Siti Casino's services.
• "Withdrawable Balance" refers to funds in your account that are not subject to any unfulfilled bonus wagering requirements.
• "Bonus Balance" refers to bonus funds that remain subject to minimum wagering requirements before they can be converted into withdrawable balance.
• "Wagering Requirement" (Wagering Requirement) refers to the number of times a bonus amount must be wagered before a withdrawal is permitted.
• "KYC" refers to the Know Your Customer (KYC) process that requires members to verify their identity before a withdrawal is approved.
• "RM" refers to the Malaysian Ringgit (MYR), the official currency of Malaysia used in all transactions at Siti Casino.

To be eligible to register and use Siti Casino's services, you must meet all of the following requirements without exception:

• Aged 18 years of age or older at the time of registration. Siti Casino takes the protection of minors seriously and will close the account and forfeit all winnings if a member is found to have provided false age information.
• Registering on your own behalf — not on behalf of any other individual or legal entity.
• Have full legal capacity to enter into a binding agreement.
• Has never been declared a self-excluded player from any gambling platform.
• Is not on any list of individuals prohibited from using gambling platforms by any statutory body.

Siti Casino reserves the right to request proof of identity, age, and address at any time. Failure to provide the required documents within the stipulated timeframe may result in account suspension or closure.

Each individual is only permitted to hold one (1) active account at Siti Casino. Opening multiple accounts using the same or different information is strictly prohibited and constitutes a serious breach of these terms. Siti Casino employs advanced detection systems to identify duplicate accounts based on name, phone number, email address, bank account number, IP address, and device information.

During registration, you are required to provide complete, accurate, and up-to-date information, including:

• Full name as shown on your MyKad
• A valid and active Malaysian phone number
• An active and accessible email address
• Exact date of birth

Providing false information during registration is a serious violation that may result in immediate account closure and forfeiture of all balances, including any winnings already accrued.

Siti Casino accepts deposits via approved Malaysian payment methods only. Funds deposited into your Siti Casino account do not earn interest and cannot be transferred to another member.

Siti Casino does not accept cash deposits, pocket money, or player-to-player transfers. All deposits must originate from a bank account registered in the member's own name. Third-party deposits are strictly prohibited and may result in account closure.

Withdrawals from your Siti Casino account are subject to the following conditions and process:

• Minimum withdrawal amount: RM 30 per transaction.
• Daily withdrawal limit: Varies by VIP tier. Standard members: RM 5,000/day; VIP Silver members: RM 15,000/day; VIP Gold and above: RM 50,000/day.
• KYC Verification: Members making their first withdrawal, or any withdrawal exceeding RM 5,000, are required to complete KYC verification by submitting a copy of their MyKad and proof of payment method.
• Withdrawal method: Withdrawals can only be made to the same payment method used for your original deposit. If you deposited via TNG eWallet, your withdrawal will be returned to the same TNG eWallet.
• Processing time: Valid withdrawal requests are processed within 15 to 60 minutes. Withdrawals requiring additional security review may take up to 24 hours.

Siti Casino reserves the right to suspend or decline any withdrawal request that raises suspicion of fraud, money laundering, or a breach of these terms. In such cases, the member will be contacted to provide clarification and supporting documents.

All bonuses, promotions, and special offers provided by Siti Casino are subject to their respective specific terms & conditions. The following conditions apply generally to all bonuses unless otherwise stated:

• Each bonus may only be claimed once per member, except for recurring bonuses such as weekly cashback or daily rebates.
• Wagering requirements must be met in full before any bonus balance can be withdrawn. Requirements range from 15x to 35x depending on the bonus type.
• The welcome bonus and first deposit bonus are exclusive to new members making their first deposit. Withdrawing funds before meeting the wagering requirements will result in bonus forfeiture.
• Using hedging strategies, arbitrage betting, or any systematic low-risk gambling method to fulfil bonus wagering requirements is prohibited and may result in bonus cancellation and account closure.
• Siti Casino reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice.

All games offered at Siti Casino use licensed software from world-class providers and employ independently audited Random Number Generators (RNG) to ensure true fairness and randomness.

• The outcome of all games is final once a round or game session has ended. No appeals may be made against the result of a completed game.
• In the event of a technical failure, disconnection, or software malfunction during gameplay, Siti Casino reserves the right to void the affected round and return the staked amount to the member's account.
• The use of automated software (bots), scripts, third-party tools, or any unauthorised method to play games is strictly prohibited.
• Collusion between players in poker or any multiplayer game to gain an unfair advantage is a serious violation and may result in immediate account closure.
• The RTP (Return to Player) value for each slots game is available within the respective game information and has been verified by an independent auditing body.

Siti Casino's Sports Betting section offers betting markets across a wide range of sports, including football (Malaysia Super League, EPL, La Liga, Champions League), badminton (BWF World Tour, Malaysia Open), esports (MPL Malaysia, DOTA 2, CS2), NBA, and more. The following specific conditions apply:

• Bet settlement: All sports bets are settled based on official results announced by the relevant sports body or league. Unofficial results or assumptions will not be accepted.
• Match postponed: Bets placed on matches postponed by more than 12 hours from the original scheduled time will be voided and stakes returned.
• Live (in-play) betting: Live betting odds are updated in real time and may change rapidly. Siti Casino reserves the right to suspend live betting if there are concerns about match integrity.
• Match fixing: If there is compelling evidence that the outcome of a match has been manipulated (match-fixing), Siti Casino reserves the right to void all related bets and refund the stakes to affected members.
• Bet limit: Maximum stake limits vary by market and are displayed on the bet slip. Any bet exceeding the maximum limit will automatically be reduced to the set limit.

Siti Casino is fully committed to responsible gambling. We believe casino games and Sports Betting should be a source of enjoyment, not financial or emotional hardship. The following tools are available to all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits can be reduced immediately, but any increase will take 7 days to come into effect.
• Betting & Loss Limits: Set a maximum bet or loss limit for a chosen period to maintain financial control.
• Cool-Off Period: Take a break ranging from 24 hours up to 6 months. During this period, you will not be able to log in or carry out any transactions.
• Permanent Self-Exclusion: Option to permanently exclude yourself from the platform. This is a final decision that cannot be reversed.

If you are concerned about your own gambling habits or those of someone you know, please contact our support team or visit our Responsible Gaming page for more information and helpful resources.

Siti Casino reserves the right to close, suspend, or restrict access to any member's account without prior notice if:

• A member violates any part of these terms & conditions.
• Fraud, illegal activity, or suspected money laundering is detected.
• The member provided false information during registration or the KYC process.
• Evidence of multiple accounts or account sharing is found.
• The member is involved in systematic bonus abuse.
• At the member's own request for self-exclusion purposes.

Members who wish to voluntarily close their account may do so by contacting customer support. Prior to closure, any outstanding bonus wagering requirements will be forfeited and the bonus balance removed. Any valid cash balance will be refunded via the original payment method within 5 business days.

Siti Casino provides its services on an "as-is" basis and makes no express or implied warranties that the platform will operate without interruption, errors, or data loss at all times.

Siti Casino shall not be liable for any indirect, incidental, or consequential losses, including:

• Loss of winnings due to technical disruptions beyond our control.
• Losses arising from a member's individual gambling decisions.
• Unauthorised access to a member's account resulting from the member's own negligence in safeguarding their login credentials.
• Losses arising from third-party system failures, such as internet services or payment providers.

Siti Casino's maximum liability in any claim shall not exceed the total amount deposited by the member in the 30 days preceding that claim.

If you have any complaints or disputes regarding your account or transactions at Siti Casino, please follow the procedure below:

1. Contact Customer Support First: Submit your complaint via Live Chat, WhatsApp, or email at support@siticasino.app. Please include full details such as your account ID, date, and a description of the dispute. Most issues are resolved within 24 hours.
2. Escalate to a Manager: If your complaint is not resolved satisfactorily within 72 hours, you may request escalation to a senior member of our customer support management team.
3. Further Review: For disputes relating to game fairness, Siti Casino will provide game logs for review by an independent party upon written request.

All disputes that cannot be resolved through our internal process will be referred to the relevant regulatory authority for a final decision. The regulatory authority's decision is binding on both parties.